Shipping Policy:

We have many warehouses in New Zealand to deliver the best products to our customers in a short time and with less risk. We have many different brand products in our warehouse.

At Steroids Depots, we strive to provide a seamless and reliable shipping experience for our customers. This Shipping Policy outlines important information regarding shipping methods, delivery times, and related details. Please review the following guidelines:

1. Shipping Destinations:
a. If your location is not within our shipping destinations, please contact our customer support team to inquire about alternative arrangements.

2. Processing Time:
a. Order processing typically takes 2-3 business days after payment confirmation.
b. Please note that orders placed on weekends or holidays may experience additional processing time.

3. Shipping Methods and Carriers:
a. We utilize reputable shipping carriers to deliver your orders safely and efficiently.
b. The available shipping methods and carriers may vary based on your location and the size/weight of the package.

4. Shipping Costs:
a. Shipping costs are calculated based on factors such as the destination, package weight, and shipping method selected.
b. The shipping costs will be clearly displayed during the checkout process before you complete your order.
c. Any applicable taxes, customs duties, or additional fees associated with international shipments are the responsibility of the customer.

5. Tracking and Notifications:
a. Once your order is shipped, you will receive a shipping confirmation email containing the tracking number and a link to track your package.
b. You can also access the tracking information by logging into your account on our website.
c. We provide regular updates and notifications regarding the status of your shipment, including any significant delays or issues that may arise.

6. Delivery Time:
a. The estimated delivery time depends on the shipping method and your location.
b. Please note that delivery times may be affected by factors beyond our control, such as customs procedures, weather conditions, or unexpected delays in transit.
c. We make every effort to ensure timely delivery, but we cannot guarantee specific delivery dates.

7. Undeliverable Packages:
a. In the event that a package is deemed undeliverable due to an incorrect address, refusal, or failure to claim the package, it may be returned to us.
b. If your package is returned to us as undeliverable, we will contact you to verify the shipping address and arrange for reshipment. Additional shipping fees may apply in such cases.

8. Order Tracking Issues or Concerns:
a. If you have any concerns or issues with tracking your order, please contact our customer support team. We will gladly assist you in resolving any problems and providing updated tracking information.

Please note that this Shipping Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.

If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team. We are here to provide you with a smooth and satisfactory shipping experience.

RE-SHIP & INSURANCE POLICY:

  We offer our customers the opportunity to insure their purchased products. This insurance is valid for situations such as customs seizure, breakage, loss To insure your orders, you need to select “I want insurance” on the payment page when creating your order. Insurance fee is 10% of your order amount No action should be made on your tracking number for 45 days for the insurance policy to take effect. Or you should receive a letter stating that your package has been seized by customs and send us a picture of this letter.